Frequently Asked Questions (FAQs)
1. What payment methods do you accept? We accept Cash on Delivery (COD) [and Bank Transfer / Easypaisa / JazzCash / Card Payment — update as applicable].
2. How long does delivery take? Delivery usually takes 1-2 business days within Karachi and 3-5 business days for other major cities across Pakistan. Please see our Shipping Policy for full details.
3. Can I track my order? Yes. Once your order is dispatched, you’ll receive a tracking number via SMS, WhatsApp, or email.
4. Do you offer Cash on Delivery (COD)? Yes, COD is available across most cities in Pakistan.
5. What is your return policy? If your item arrives damaged, defective, or incorrect, you can request a return within 7 days of delivery. Please see our Return & Refund Policy for full details.
6. How can I cancel my order? You can cancel your order before it is dispatched by contacting us via WhatsApp or email with your order number. Once dispatched, orders cannot be cancelled but may be eligible for return.
7. Do your products come with a warranty? [Yes/No — update based on product category. Many gadgets/appliances typically carry a 7-30 day seller warranty against manufacturing defects.]
8. How do I contact customer support? You can reach us via:
- WhatsApp: +92 328 2892515
- Email: info@gagdetree.pk
9. Do you deliver outside Pakistan? Currently, we only deliver within Pakistan.
10. Is it safe to shop on Gadgetree? Yes. We use secure checkout, and your personal information is handled according to our Privacy Policy.